"By way of background, I am a first-time home buyer. I had no idea about the process whatsoever when I first started looking at homes, or what to expect throughout the process. I also work in the service industry and am very aware that it is wildly important to ensure that: (1) your clients have the … necessary information to make informed decisions, especially when making a big decision like purchasing a house.; and (2) that their expectations are established appropriately and met. Andrew Cain exceeded in both aspects.The amount of effort and time they put into walking me through the process is unbelievable! From the first day that we met, they spent their entire evening walking me through the process. From there on out, they were always available to provide me with the information that I needed, every decision that I made, small or big, mattered to them. Not only did I feel like I had all the information I need to make those decisions, but I also felt like I was in good hands. Especially because, as a first-time buyer, I didn’t know all the right questions I should be asking and they would proactively provide this information, which made me feel like I was walking through this process with eyes wide open. There was no time wasting showing me properties I did not want. After meeting with them they knew exactly what I needed and tailored viewings accordingly. From an expectations perspective, I don’t know how Andrew Cain does it – and to the fault of everyone else I worked with – they set my expectations really high and not unrealistically high because they would meet them all!Obviously, making an informed decision is the most important part of buying a home. But personally, as being “emotionally” invested as well in buying a home, having someone who properly set, managed, and came through with: expectations was such a lifesaver and made me feel so at ease throughout the entire process. And on a related note, as a first-time home buyer, I’m not sure what to expect, what’s good/bad, etc., and they were always so candid and provided their own perspective of different aspects of each home that he thought would be relevant to my decision making based on what they had learned about me. I truly appreciated their input and relied on it heavily. This is an invaluable quality to have as a service provider and not everyone has it, but, IMO, it is crucial to keep those around that do. It’s easy to push paper and get the signatures, but they are really focused on making sure I was satisfied through the process and with the outcome. Again, for a first-time home buyer, this process is very stressful. Yes, there are several things that people can do to make it easier. But as you can see, based on the above, Andrew Cain went above and beyond (as I’m positive they do with all of their clients) and truly made me feel like I had a confidant/partner throughout.I’m always the last to write a review however based on my experience I had to put it out there.I would recommend Andrew to anyone who is looking to purchase a home. I would trust them with my eyes closed and their attention to detail and level of time/dedication to their clients is outstanding."
